THESE FAQ’S ARE FOR OUR PARTY VENUE ENTERTAINMENT ONLY.
What times and days can I make a booking for?
-We are open every day of the week for party entertainment in our venue. Times do vary from week to week depending what we have booked. Normally the morning session is 11am and the afternoon is 2:30pm.
What is the best age group for your entertainment?
-Generally our party entertainment is aimed at 2-8 year olds.
Can adults stay and watch the entertainment in the party venue?
-Adults are most welcome to stay in the Enchanted Wood party room to watch all the fun the children are having! We do request the adults stay quiet through the performance so they don’t distract the performers or children.
Your adults guests are welcomed to relax in the front of our premises in Fairy & the Frog. Please check out the ‘Hosting Parents’ page on this website for more details on menu items.
What time should we arrive?
-Please arrive 5-15 minutes prior to your party booking time. Please do not arrive earlier than that as we will be cleaning and reorganizing the space after the last party unless you have other arrangements made with Catherine to set up something special earlier.
What’s included in the party entertainment package?
-Children will expect to have their imaginations ignited in our impressive Fairyland Enchanted Wood party venue! With dazzling storytelling, themed games both unique and traditional, keepsake birthday gift, special keepsake prizes for everyone, face painting, dancing, amazing music, magic, bubbles and more! Please see our packages page for detailed information.
What is the quality of your food and ingredients? Where do children eat and do I have to choose a menu?
-We have a selection of great party food menus to choose from for both children and adults which can be found on this website along with pricing. All meals will be freshly prepared on the same day of your party, within our commercial kitchen. We only use top quality produce. Children will have their lunch in ‘The Enchanted Wood’ during the final 40 minutes of the party on a gorgeous table set up whilst they have their face painted and/or have a balloon twisted for them.
Can I bring my own food for the adults and/or children?
-We are a registered food business and don’t allow any food or drinks to be brought into our premises. We supply all food and drinks. If you have any take home treats for the cake table you would like to bring this is fine.
What’s the minimum and maximum number of children for a party? Does it make a difference with the cost?
-We don’t have a minimum number of children but we have a maximum number of approximately 35-40 children in the Enchanted Wood party room. We charge a flat rate for our venue, so there are no cheaper options if you have a small group of children attending.
What is your experience working with children?
-Catherine Ross is managing director of Finding Fairyland and has successfully operated this business since 2000 in Sydney, Melbourne, Gold Coast, Canberra and Brisbane. Catherine has organized thousands of children’s events for private and corporate clients and has performed in over 6000 events herself.
Catherine and her team have hosted children’s parties for celebrity families including Jimmy Barnes, Collette Dinnigan and John Symond along with major corporate giants such as JP Morgan, Merlin Entertainments, McDonalds, Football NSW, Schroders, NAB, Luna Park and many more. Major events have included Sydney Roosters NRL games, Arsenal FC, NRL nation, Club Christmas parties entertaining up to 2000 people, Concord Carnival, Ferragosto Festival, Fisher’s Ghost and many more.
Catherine studied for her Bachelor of Early Childhood Education at Macquarie University whilst establishing Finding Fairyland. Catherine will only hire quality performers who are of the same education background and experience working with children. All performers have their WWC and are police checked.
Does the birthday child receive anything special to take home?
-The birthday child receives a stunning gift to take home which we hope they will always treasure.
Is parking and finding your venue easy to do?
-We are in a very prominent position on Mortlake St in Concord. You won’t miss our colourful signage when driving past! Being close to a residential area, there is plenty of free street parking in all directions. Please see our contact page for a map showing exactly where we are.
Is there are bathroom?
Yes, there is a bathroom at the back of our party room for both children and adults.
How do I check availability and make a booking?
-Please email us at email@example.com or fill out the Quote Form/Contact on this website for all enquiries. We initially email you all pricing, availability and details and if you are happy to proceed you can then fill out the online booking form.
How do I pay and when do I need to pay by?
-There is a $400 deposit to be paid upon booking and the balance needs to be transferred to our account on the Tuesday before your party. We no longer accept card payments.
Am I able to come and see the venue?
-We no longer book appointments to view the venue and instead we have put 100’s of photos of the entire space up on our websites, Facebook and Instagram pages. During the week the venue is not set up properly and not suitable to be shown. On weekends we are hosting back to back private parties which need our complete focus and attention.
Can I bring my own birthday cake, lollybags, balloons and/or props for the cake table?
-Absolutely. If you would like to bring your own table cloth, some props for the cake table and anything else you wanted to add please let us know when booking. We already have the cake table decorated and set up beautifully so there really isn’t any need for you to bring in much more than your birthday cake and lolly bags.
How do I receive the party invitations to send to my guests?
-Once you fill in the ‘booking form’ on our website we will email you with the confirmation details with include your invoice with deposit details along with a party invite which you can print out for your guests.
Can I take photos or film the party entertainment?
-No video inside The Enchanted Wood party room during the performance and entertainment please (only during dancing and pass the parcel) but throughout the rest of the venue is fine at any time. You can take photos throughout our whole venue.
Are we able to have a ‘drop-off only’ party?
-We allow drop off parties on any weekday booking- we just don’t accept drop off parties on weekends which is our peak period and with only a small number of party spaces available with our full staff rostered on to work.