FAQ’s

THESE FAQ’S ARE FOR OUR PARTY VENUE ENTERTAINMENT ONLY.

What times and days can I make a booking for?

-We are open every day of the week for party entertainment in our venue. Times do vary from week to week depending what we have booked. Please let us know the time you would prefer.

What is the best age group for your entertainment? 

-All ages are welcome and can be catered for.

Can adults stay and watch the entertainment in the party venue?

-Having a secret little fairyland room means children fit in perfectly but unfortunately it doesn’t allow for a large adult audience. We suggest a maximum of 5 adults in the room at any time and ask that they please remain quiet (not talking amongst each other) so as to not distract the children or performers.

Your adults guests are welcomed to relax in the front of our premises in Fairy & the Frog. Please check out the ‘Hosting Parents’ page on this website for more details.

What time should we arrive?

-Please arrive 5-15 minutes prior to your party booking time. Please do not arrive earlier than that as we will be cleaning and reorganizing the space after the last party unless you have other arrangements made with Catherine to set up something special earlier.

What’s included in the party package?

-Children will expect to have their imaginations ignited in our impressive Fairyland Enchanted Wood party venue! With dazzling storytelling, themed games both unique and traditional, birthday gift, special keepsake prizes for everyone, face painting, dancing, amazing music, magic, bubbles and more! Please see our packages page for detailed information.

What is the quality of your food and ingredients? When do children eat and do I have to choose a menu?

-We have a selection of great party food menus to choose from for both children and adults which can be found on this website along with pricing. All meals will be freshly prepared on the same day of your party, within our commercial kitchen. We only use top quality produce and everything is prepped and cooked by our French Chef (co-owner Guillaume). Children will have their lunch in ‘The Enchanted Wood’ during the final 40 minutes of the party whilst they have their face painted and/or have a balloon twisted for them.

Can I bring my own food for the adults and/or children? 

-As we are a registered food business we don’t allow any food or drinks to be brought into our premises. We supply all food and drinks. If you have any take home treats for the cake table you would like to bring this should be fine- please just let us know so that we can confirm.

What’s the minimum and maximum number of children for a party? Does it make a difference with the cost?

-We don’t have a minimum number of children but we have a maximum number of approximately 35 children in the Enchanted Wood party room. We have 3 packages to choose from and each package will allow a maximum number of children. Our packages range in price to suit all budgets.

What is your experience working with children?

-Catherine Ross is managing director of Finding Fairyland and has successfully operated this business since 2000 in Sydney, Melbourne, Gold Coast and Brisbane. Catherine has organized thousands of children’s events for private and corporate clients and has performed in over 4000 events herself.

Catherine and her team have hosted children’s parties for celebrity families including Jimmy Barnes, Collette Dinnigan and John Symond along with major corporate giants such as JP Morgan, Merlin Entertainments, McDonalds, Football NSW, Schroders, NAB, Luna Park and many more. Major events have included Sydney Roosters NRL games, Arsenal FC, NRL nation, Club Christmas parties entertaining up to 2000 people, Concord Carnival, Ferragosto Festival, Fisher’s Ghost and many more.

Catherine studied for her Bachelor of Early Childhood Education at Macquarie University whilst establishing Finding Fairyland. Catherine will only hire quality performers who are of the same education background and experience working with children. All performers have their WWC and are police checked.

Does the birthday child receive anything special to take home?

-The birthday child is the absolute centre of attention (if they are happy to be of course). We will be making sure they have the spotlight on them the entire time through the entertainment and they will be given a special birthday keepsake from a magical land during the party which they can take home and treasure forever! In the Ultimate Package your child will also receive an extra surprise present which is valued at $80 and is absolutely stunning!

Is parking and finding your venue easy to do?

-We are in a very prominent position on Mortlake St in Concord. You won’t miss our colourful signage when driving past! Being close to a residential area, there is plenty of free street parking in all directions. Please see our contact page for a map showing exactly where we are.

Is there are bathroom?

Yes, there is a private bathroom to use at the back of our Party Venue room during the entertainment for both children and adults.

How do I check availability and make a booking?

-Please text 0411143841 (for a fast reply), fill out our quote form or phone us on 1300 992 456 for assistance.

How do I pay and when do I need to pay by?

-You can pay us by direct deposit, credit card (Mastercard or Visa) in store or cash. $400 is required to secure your booking with the balance being paid on the day of the party.

Am I able to come and see your party venue before booking?

-You are more than welcome to view the party room strictly by appointment after making your initial party enquiry with us and only if you are serious about making a booking please. We will organise a day and time to see the room 30 minutes before a party is due to start, so that you can see it all set up nicely.

Can I bring my own birthday cake, lollybags, balloons and/or props for the cake table?

-Absolutely. We have our own special packages for decorating a themed cake table so please ask us if you need assistance. If you would like to bring your own table cloth, some props for the cake table and anything else you wanted to add please let us know when booking- this is generally not a problem. We already have the cake table decorated and set up beautifully so there really isn’t any need for you to bring in much more than your birthday cake and lolly bags.

How do I receive the party invitations to send to my guests?

-Once you fill in the ‘booking form’ on our website we will email you with the confirmation details with include your invoice with deposit details along with a party invite which you can print out for your guests.

Can I take photos or film the party entertainment?

-No video inside The Enchanted Wood party room during entertainment but throughout the rest of the venue is fine. You can take photos throughout our whole venue.

Do you offer entertainers for parties at our home or functions elsewhere?

-This is how we started for the first 18 years in business. We have excellent experience with mobile party performers. Please see ‘Mobile Parties’ on this website for all the information.